Customer Service In the ever-accelerating race for competitive advantage, umteen hotel operators are focusing on guest attend as a way to differentiate their properties from the competition. Hiltons Customer Information System, so Melias improvement customization and Marriotts Wired Rooms are all examples of this trend. A further indication of the industrys renewed focus on dish out comes from Barry Sternlicht, CEO of Starwood Hotels. The world is changing rapidly. While we own magnificent physical assets around the world, it is our 30 million customers who represent the refreshful and unrecognized asset of our company in this internet age. We are determined to build a customer-centric organization, a company that bequeath take advantage of unprecedented advances in engineering science to still nearly every facet of its core operations? A statement like this from a major hotel company shows that the go revolution of the 21st century has already begun. But t echnology is only a tool to creat...If you want to get a full essay, order it on our website: OrderCustomPaper.com
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